Complaints
Brookfield is committed to maintaining a high standard of customer service consistent with best practice principles. Should you at any time wish to make a complaint below is a brief outline of the steps you should take. More details can be found in the Brookfield Complaint Resolution Guide.
- Contact us and explain the problem. If you use an intermediary such as a financial planner or broker they can convey the complaint to us on your behalf.
- If your complaint cannot be resolved over the phone, you can make a formal written complaint to us.
- If you are unsatisfied by the outcome you can contact the appropriate external dispute resolution service.
More details can be found in the Brookfield Complaints Resolution Guide.
Brookfield Customer Service
Email: clientenquiries@brookfield.com
Free call: 1800 570 000